An admin pack built for security operators.

Form

Site + customer enquiry form

Site access, alarm codes, after-hours contact, the right windows to attend and what needs checking on each visit — captured once, used for every patrol that follows.

Roster

Patrol roster with randomisation pattern

Same roster, same week, but the run order and arrival window shift so the pattern isn’t readable from the kerb. A capacity column so each shift fits the team you actually have.

Log

Incident log — time, site, photo, resolution

What happened, where, when, who was called, and what was done about it. One row, one photo, one paper trail that holds up under audit or a customer query six months later.

Handover

Shift handover notes

What’s still open from this patrol, what the next shift needs to know, who’s already been called. The next patrol starts with the same picture you ended yours with.

Escalation

After-hours escalation path

One on-call number, a 10-minute acknowledge window, and a clean sequence for police, the customer and the insurer. No confusion at 2am about who picks up.

Routine

Weekly admin routine

Rosters reviewed, licence expiry checked, public-liability reminder ticked. The week closes before the next one opens so nothing quietly lapses.